All drivers must be at least 25 years of age at the time of the rental. A
valid driver’s license is required for each driver. Temporary
driver’s licenses will not be accepted.
A maximum of three drivers is permitted per vehicle. All drivers must register
in person prior to driving the vehicle, otherwise insurance coverage is
void.
Persons using driver’s licenses issued by a foreign country are required
to obtain a temporary driving permit which is valid for 30 days. We issue
temporary driving permits at the cost of $25. A second form of I.D. such as a
passport or other state issued I.D. is required for a temporary driving
permit.
A major credit card is required for rentals. AMEX, VISA, MASTERCARD and
Discover are accepted. No debit or check cards are accepted as payment for the
rental.
Our business hours are from 8 a.m. to 6 p.m.
The rental day runs from 9:30 a.m. to 9:30 a.m. the following day. A 1-hour
grace period is allowed for returns. A return later than 10:30 a.m. counts as
an additional rental day. All rental extensions must be preauthorized and are
subject to availability.
Vehicles returning later in the day must be returned either by 5:30 p.m. that
day or by 10:30 a.m. the following day.
No refunds will be issued for late arrivals or early returns.
Cancellations of reservations require a minimum 3-week written notice (email
or fax) prior to the pickup date. Acknowledgement of cancellation will be
emailed to the customer once we receive your notice of cancellation and the
reservation has been cancelled.
Always drive on the left.
Use of seatbelts and child restraints are required by law.
Vehicles may not be taken off the island of St. John.
Vehicles may not be taken off the paved road (asphalt / concrete) except for
place of residence. Damage to the vehicle due to driving off-road, is the
responsibility of customer. Driving on beaches, trails or washed-out roads is
prohibited.
Customer is responsible for tire and other damages to the vehicle due to
driver’s operation of vehicle and / or road conditions.
Vehicle tops may not be opened, lowered or removed at any time. Customers are
responsible for any damage to the vehicle, including the top due to opening or
removing the top.
St. John experiences sudden downpours. Close vehicle windows and doors when
the vehicle is unattended. Additional charges may apply for returning a
vehicle with a wet interior.
Do not leave valuables in vehicles.
Vehicles must be returned in the same condition as received. Loss or Damage to
the vehicle is the responsibility of the customer.
Additional cleaning fees may apply for returning an excessively dirty or sandy
vehicle.
All vehicles are equipped with a spare tire and jack. Flat tires are the
responsibility of customers.
Vehicles may not be overloaded at any time whether by exceeding the passenger
capacity or cargo capacity or both. The maximum number of persons allowed in a
vehicle at one time is determined by the number of seatbelts. Overloading
vehicles may result in nullification of the rental agreement.
Items may not be transported on vehicle roof tops at any time. When reserving
a vehicle be sure to take into account the number of persons and the amount of
luggage. Note that the 2-Door Jeep Wranglers do not offer a separate cargo
area and can accommodate only about two small carry-on sized suitcases when
occupied by more than two persons.
Customers are responsible for all parking tickets, traffic fines, towing
charges and other violations and are required to present the traffic citation
and payment to the car rental office immediately upon issuance.
Customers are responsible for flat tires, lost or damaged keys.
CCG&S /dba Conrad Car Rental / Conrad Sutton Car Rental is not responsible
for personal articles left in vehicles.
Customers are responsible for returning the vehicle with the same amount of
gas as when the vehicle was issued. A $25 refueling fee plus the cost of gas
is applied if vehicle is returned with less gas. No refunds will be granted
for returning a vehicle with more gas.
A major credit card is required for all rentals. We accept American Express,
VISA and MasterCard. Debit or check cards are NOT accepted.
Customers may pay by cash or traveler’s checks at the end of the rental.
Debit cards and check cards will not be accepted
for rentals, even if marked with the AMEX, VISA or MC logo.
The credit card presented for your rental must match the name and
driver’s license of the primary driver.
A $1,500 deductible applies to rentals. Customers assume responsibility for
all damages not covered by insurance. Charges for damages are charged directly
to the customer’s account. We cooperate with insurance agencies by
providing necessary documentation and information required for your insurance
claim.
Customers are urged to obtain additional insurance coverage. Some common
avenues are via an existing auto or personal liability insurance, credit card
company or travel insurance policy that covers rental car coverage in the US
Virgin Islands.
Proof of insurance is required. Acceptable proof of insurance may be in the
form of a letter from the Customer’s insurance agent on company
letterhead or the declaration page or other pertinent pages from the insurance
policy. Customers are responsible for obtaining verification of coverage from
their insurance carrier.
The following are important points to consider regarding insurance coverage:
Type and limits of coverage.
Who is covered? Are additional drivers covered? If so, do the additional drivers have to be a spouse or other family member?
Does your coverage extend to the U.S. Virgin Islands?
Does my insurance cover rental SUVs?
Is there a limit on the length of the rental? For example, will my policy cover me if I rent a car for longer than two weeks?
Does my policy require that I decline any other coverage offered by the car rental agency, or will my policy pick up any excess not covered by the car rental’s policy, such as the deductible?
All drivers must be a minimum of 25 years of age at the time of rental.
A $200 nonrefundable deposit is required for reservations. The deposit is applied to the cost of your rental.
Customers have up to 3 weeks prior to their arrival to cancel a reservation without being charged for the entire rental. With a minimum 3-weeks notice, customers may apply the $200 deposit to a new reservation that must be confirmed within 1 year of the original reservation. All reservations are subject to availability at the time of booking.
A major credit card (AMEX, VISA, MASTERCARD) is required to secure a
reservation. The name on the credit card should correspond with the name
on the reservation. No debit or check cards are accepted. Third
party credit cards will not be accepted.
Please note: The person who picks up a car will be required to present a
credit card and driver’s license in his or her own name.
A minimum 5-day rental is required for reservations. During some peak periods including Christmas week, a minimum rental of 6 days may be required to reserve a vehicle.
Email notification on the status of your reservation request will be emailed to you within 24 hours. Set your email setting to accept emails from info@conradcars.com. If after checking your mail filters, you still do not receive an email confirmation, please email us at info@conradcars.com. In addition to the confirmation email, customers are also sent a deposit payment receipt when reserving a car via our website.
Reservations may be made by phone by contacting us at 1-340-776-6479. Confirmations and communication regarding your reservation will be emailed to the email address provided.
Changes to existing reservations must be emailed to info@conradcars.com. Once
we receive your change request, an updated email confirmation will be sent to
you. If the new dates or vehicle change requested are not available, you will
be notified by email.
Please notify us of any change to your arrival schedule by emailing us at
info@conradcars.com.
Customer is obligated for the full rental amount as indicated in the reservation confirmation if customer fails to provide at least three weeks prior notice of cancellation. Customers have up to 3 weeks prior to their arrival to cancel a reservation without being charged for the entire rental. With a minimum 3-weeks notice, customers may apply the $200 reservation deposit to a new reservation that must be confirmed within 1 year of the original reservation. All reservations are subject to availability at the time of booking.
Cancellations must be submitted by email to info@conradcars.com. Acknowledgment of cancellation will be emailed to the customer once we have received the cancellation request and the reservation has been cancelled.