All drivers must be at least 25 years of age at the time of the rental. A valid driver’s license is required for each driver. Temporary driver’s licenses will not be accepted.
A maximum of three drivers is permitted per vehicle. All drivers must register in person prior to driving the vehicle, otherwise insurance and CDW coverage are void.
Persons using driver’s licenses issued by a foreign country are required to obtain a temporary driving permit which is valid for 30 days. We issue temporary driving permits at the cost of $25. A second form of I.D. such as a passport or other state issued I.D. are required for a temporary driving permit.
A major credit card is required for rentals. AMEX, VISA AND MASTERCARD are accepted. No debit or check cards are accepted for the rental.
Our business hours are from 8 a.m. to 6 p.m.
The rental day runs from 9:30 a.m. to 9:30 a.m. the following day. A 1-hour grace period is allowed for returns. A return later than 10:30 a.m. counts as an additional rental day. All rental extensions must be preauthorized and are subject to availability.
Vehicles returning later in the day must be returned either by 5:30 p.m. that day or by 10:30 a.m. the following day.
No refunds will be issued for late arrivals or early returns.
Cancellations of reservations require a minimum 3-week written notice (email or fax) prior to the pickup date. Acknowledgement of cancellation will be emailed to the customer once we receive your notice of cancellation and the reservation has been cancelled.
Always drive on the left.
Use of seatbelts and child restraints are required by law.
Vehicles may not be taken off the island of St. John.
Vehicles may not be taken off the paved road (asphalt / concrete) except for place of residence. Damage to the vehicle due to driving off-road, is the responsibility of customer. Driving on beaches, trails or washed-out roads is prohibited.
Customer is responsible for tire and other damages to the vehicle due to driver’s operation of vehicle and / or road conditions.
Vehicle tops may not be opened, lowered or removed at any time. Customers are responsible for any damage to the vehicle, including the top due to opening or removing the top.
St. John experiences sudden downpours. Close vehicle windows and doors when the vehicle is unattended. Additional charges may apply for returning a vehicle with a wet interior.
Do not leave valuables in vehicles.
Vehicles must be returned in the same condition as received. Loss or Damage to the vehicle is the responsibility of the customer.
Additional cleaning fees may apply for returning an excessively dirty or sandy vehicle.
All vehicles are equipped with a spare tire and jack. Flat tires are the responsibility of customers.
Vehicles may not be overloaded at any time whether by exceeding the passenger capacity or cargo capacity or both. The maximum number of persons allowed in a vehicle at one time is determined by the number of seatbelts. Overloading vehicles may result in nullification of the rental agreement.
Items may not be transported on vehicle roof tops at any time. When reserving a vehicle be sure to take into account the number of persons and the amount of luggage. Note that the 2-Door Jeep Wranglers do not offer a separate cargo area and can accommodate only about two small carry-on sized suitcases when occupied by more than two persons.
Customers are responsible for all parking tickets, traffic fines, towing charges and other violations.
Customers are responsible for flat tires, lost or damaged keys.
Conrad Sutton Car Rental is not responsible for personal articles left in vehicles.
Customers are responsible for returning the vehicle with the same amount of gas as when the vehicle was issued. A $25 refueling fee plus the cost of gas is applied if vehicle is returned with less gas. No refunds will be granted for returning a vehicle with more gas..
A major credit cards is required for all rentals. We accept American Express, VISA and MasterCard. Debit or check cards are NOT accepted.
INSURANCE AND THE LIMITED COLLISION DAMAGE WAIVER (CDW)
Customers may pay by cash or traveler's checks at the end of the rental. Debit cards and check cards will not be accepted for rentals, even if marked with the AMEX, VISA or MC logo.
The credit card presented for your rental must match the name and driver’s license of the primary driver.
The limited Collision Damage Waiver (CDW) is currently available at $2 per day. The deductible is $1,500 and the maximum coverage amount is $100,000 per occurrence. This policy includes collision coverage to the rental vehicle only and excludes coverage for loss or damages due to the negligent operation of the vehicle by driver.
Customers assume responsibility for all damages not covered by the CDW or insurance. Charges for damages are charged directly to the customer’s account. We cooperate with insurance agencies by providing necessary documentation and information required for your insurance claim.
Customers are urged to obtain additional insurance coverage. Some common avenues are via an existing auto or personal liability insurance policy, credit card company or travel insurance.
Proof of insurance is required to decline the CDW. Acceptable proof of insurance may be in the form of a letter from the Customer’s insurance agent on company letterhead or the declaration page or other pertinent pages from the insurance policy. Please do not fax or email us your insurance information ahead of your arrival. Customers are responsible for obtaining verification of coverage from their insurance carrier.
The following are important points to consider regarding insurance coverage:
- Type and limits of coverage.
- Who is covered? Are additional drivers covered? If so, do the additional drivers have to be a spouse or other family members?
- Does your coverage extend to the U.S. Virgin Islands?
- Does my insurance cover rental SUVs?
- Is there a limit on the length of the rental? For example, will my policy cover me if I rent a car for longer than two weeks?
- Does my policy require that I decline any other coverage such as the limited CDW offered by the car rental agency, or will my policy pick up any excess not covered by the CDW, such as the deductible?
- All drivers must be a minimum of 25 years of age at the time of rental.
- A major credit card (AMEX, VISA, MASTERCARD) is required to secure a reservation. The name on the credit card should correspond with the name on the reservation. No debit or check cards are accepted. Third party credit cards will not be accepted.
Please note: The person who picks up a car will be required to present a credit card and driver’s license in his or her own name.
- A minimum 5-day rental is required for reservations. During some peak periods including Christmas week, a minimum rental of 6 days may be required to reserve a vehicle.
- Complete and submit the web reservation request form. A summary of your submission will appear along with a link to the payment window.
- Follow the link to the credit card payment screen. Credit card authorization in the amount of $150 is required for each vehicle reserved. Select the vehicle(s) and quantity for each vehicle that you are requesting. For example if you are requesting two (2) 4DR Jeep Wranglers select 2 under quantity.
- Enter your credit card information. Debit cards are not accepted.
- Full payment for the rental is due when you arrive.
Email notification on the status of your reservation request will be emailed to you within 24 hours. Set your email setting to accept emails from firstname.lastname@example.org. If after checking your mail filters, you still do not receive an email confirmation, please email us at email@example.com.
In addition to the confirmation email, customers are also sent a deposit payment receipt when reserving a car via our website.
Reservations may be made by phone by contacting us at 1-340-776-6479. Confirmations and communication regarding your reservation will be emailed to the email address provided.
Reservations by Fax
Customers may complete the web reservation request form at https://www.conradcars.com/ and PRINT (do NOT click Submit). Credit card information is required for all reservations. Customers would be required to add credit card information to the Reservation Request Form before faxing it to 1-340-693-8099. Confirmations and other communication about your reservation will be emailed to the email address provided.
Changes to existing Reservations
Changes to existing reservations must be made in writing. Email reservation changes to firstname.lastname@example.org. Once we receive your change request, an updated email confirmation will be sent to you.
Cancellations must be made in writing (email preferred).
Please notify us of any change to your arrival schedule.
Acknowledgment of cancellation will be emailed to the customer once we have received the cancellation request and the reservation has been cancelled.