Rental Policies

Rental Policies

Please review the rental policies for Conrad Sutton Jeep & Car Rental before your pickup date. For questions, contact us at (340) 776-6479 or email info@conradcars.com.

Rental Requirements

All drivers must be at least 25 years of age at the time of the rental. A valid driver’s license is required for each driver. Temporary driver’s licenses will not be accepted.

A maximum of three drivers is permitted per vehicle. All drivers must register in person prior to driving the vehicle, otherwise insurance coverage is void.

Persons using driver’s licenses issued by a foreign country are required to obtain a temporary driving permit which is valid for 30 days. We issue temporary driving permits at the cost of $25. A second form of I.D. such as a passport or other state issued I.D. is required for a temporary driving permit.

A major credit card is required for rentals. Amex, VISA, Mastercard, and Discover are accepted. No debit, check cards, or gift cards are accepted as payment for the rental.

Our business hours are from 9 a.m. to 6:00 p.m.

The rental day runs from 9:30 a.m. to 9:30 a.m. the following day. A 1-hour grace period is allowed for returns. A return later than 10:30 a.m. counts as an additional rental day. All rental extensions must be preauthorized and are subject to availability.

Vehicles returning later in the day must be returned either by 5:30 p.m. that day or by 10:30 a.m. the following day.

No refunds will be issued for late arrivals or early returns.

Cancellations of reservations require a minimum 3-week written notice (email or fax) prior to the pickup date. Acknowledgement of cancellation will be emailed to the customer once we receive your notice of cancellation and the reservation has been cancelled.

  • Always drive on the left.
  • Use of seatbelts and child restraints are required by law.
  • Vehicles may not be taken off the island of St. John.
  • Vehicles may not be taken off the paved road (asphalt /concrete) except for place of residence. Damage to the vehicle due to driving off-road is the responsibility of the customer. Driving on beaches, trails, or washed-out roads is prohibited.
  • Customer is responsible for tire and other damage to the vehicle due to driver’s operation of vehicle and/or road conditions.
  • Vehicle tops may not be opened, lowered, or removed at any time. Customers are responsible for any damage to the vehicle, including the top due to its opening or removing.
  • St. John experiences sudden downpours. Close vehicle windows and doors when the vehicle is unattended. Additional charges may apply for returning a vehicle with a wet interior.
  • Do not leave valuables in vehicles.
  • Vehicles must be returned in the same condition as received. Loss or Damage to the vehicle is the responsibility of the customer.
  • Additional cleaning fees may apply for returning an excessively dirty or sandy vehicle.
  • All vehicles are equipped with a spare tire and jack. Flat tires are the responsibility of customers.
  • Vehicles may not be overloaded at any time whether by exceeding the passenger capacity, cargo capacity, or both. The maximum number of persons allowed in a vehicle at one time is determined by the number of seatbelts. Overloading vehicles may result in nullification of the rental agreement.
  • Items may not be transported on vehicle roof tops at any time. When reserving a vehicle, be sure to take into account the number of persons and the amount of luggage. Note that the 2-Door Jeep Wranglers do not offer a separate cargo area and can accommodate only about two small carry-on sized suitcases when occupied by more than two persons.
  • Customers are responsible for all parking tickets, traffic fines, towing charges, and other violations and are required to present the traffic citation and payment to the car rental office immediately upon issuance.
  • Customers are responsible for flat tires and lost or damaged keys.
  • CCG&S /dba Conrad Car Rental / Conrad Sutton Car Rental is not responsible for personal articles left in vehicles.
  • Customers are responsible for returning the vehicle with the same amount of gas as when the vehicle was issued. A $25 refueling fee plus the cost of gas is applied if vehicle is returned with less gas. No refunds will be granted for returning a vehicle with more gas.

A major credit card is required for all rentals. We accept American Express, VISA and Mastercard. Debit cards, check, cash and traveler’s checks are NOT accepted, even if marked with the Amex, VISA, or MC logo.

The credit card presented for your rental must match the name and driver’s license of the primary driver.

A $1,500 deductible applies to rentals. Customers assume responsibility for all damages not covered by insurance. Charges for damages are charged directly to the customer’s account. We cooperate with insurance agencies by providing necessary documentation and information required for your insurance claim. 

Customers are urged to obtain additional insurance coverage. Some common avenues are via an existing auto or personal liability insurance, credit card company, or travel insurance policy that covers rental car coverage in the US Virgin Islands. 

Proof of insurance is required. Acceptable proof of insurance may be in the form of a letter from the Customer’s insurance agent on company letterhead or the declaration page or other pertinent pages from the insurance policy. Customers are responsible for obtaining verification of coverage from their insurance carrier. 

The following are important points to consider regarding insurance coverage: 

  1. Type and limits of coverage.
  2. Who is covered? Are additional drivers covered? If so, do the additional drivers have to be a spouse or other family member?
  3. Does your coverage extend to the U.S. Virgin Islands?
  4. Does my insurance cover rental SUVs?
  5. Is there a limit on the length of the rental? For example, will my policy cover me if I rent a car for longer than two weeks?
  6. Does my policy require that I decline any other coverage offered by the car rental agency, or will my policy pick up any excess not covered by the carrental’s policy, such as the deductible?

If you have questions about any of our rental policies before your trip, contact us today at (340) 776-6479.